RETURNS AND EXCHANGES

At Trendyna.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your lighting products, we offer a hassle-free return and exchange policy. Please read on to learn more about our policy.

RETURNS

If you are not satisfied with your purchase, you may return the item(s) for a refund within 30 days of receipt of your order. To be eligible for a return, the item(s) must be unused, undamaged, and in their original packaging. To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return shipping label and instructions on how to return the item(s). Once we receive the returned item(s), we will process your refund, minus the cost of shipping.

EXCHANGES

If you would like to exchange your item(s) for a different product or size, please contact our customer service team at [email protected] with your order number and the item(s) you would like to exchange. We will provide you with a return shipping label and instructions on how to return the item(s). Once we receive the returned item(s), we will process your exchange and ship out the new item(s) to you.

DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item(s), please contact our customer service team at [email protected] within 1 days of receiving your order. Please include your order number, a description of the issue, and photos of the defective or damaged item(s). We will work with you to resolve the issue as quickly as possible, either by providing a replacement item(s) or a refund.

CANCELLATIONS

If you need to cancel your order, please contact our customer service team at [email protected] after 24h. We will do our best to cancel your order before it is shipped. However, if the order has already been processed and shipped, you will need to initiate a return once you receive the item(s).

Please note that we do not offer returns or exchanges on final sale items or items that have been customized or personalized.

If you have any questions or concerns about our shipping, returns, or exchange policies, please contact us at [email protected] and we will be happy to assist you.

At Trendyna.com, we are committed to providing our customers with timely and secure delivery of their purchases. To achieve this, we offer a variety of shipping options that cater to different needs and preferences. Read on to learn more about our shipping methods, costs, and estimated delivery times.

FREE STANDARD SHIPPING

We offer free standard shipping on all orders, regardless of the destination. Orders are shipped via USPS or UPS, and delivery times typically range from 15-21 business days from the date of shipment, depending on the country/region of delivery. Please note that customs and import duties may be levied on international orders upon arrival at the destination country, and the recipient of the order is responsible for paying any such charges.

SECURED SHIPPING

For customers who value added security, we offer a secured shipping option for a flat rate of $35. With secured shipping, your order is fully insured and requires a signature upon delivery. Orders are shipped via UPS or FedEx, and delivery times typically range from 11-15 business days from the date of shipment, depending on the destination. Customs and import duties may be levied on international orders upon arrival at the destination country, and the recipient of the order is responsible for paying any such charges.

FAST SECURED SHIPPING

For customers who need their purchases quickly, we offer a fast secured shipping option for a flat rate of $75. Orders are shipped via UPS or FedEx, and delivery times typically range from 7-11 business days from the date of shipment, depending on the destination. Customs and import duties may be levied on international orders upon arrival at the destination country, and the recipient of the order is responsible for paying any such charges.

ORDER PROCESSING

All orders are processed and shipped within 1-2 business days of receiving payment, unless otherwise stated on the product page. Orders received on weekends or holidays will be processed on the following business day. Once your order has been shipped, you will receive a confirmation email containing tracking information.

ORDER TRACKING

Once your order has been shipped, you can track its progress through the carrier's website using the tracking number provided in the confirmation email. Alternatively, you can log in to your Trendyna.com account to view your order history and track your package. If you have any questions or concerns about the status of your order, please contact us at [email protected], and we will be happy to assist you.

ORDER DELAYS

While we strive to deliver your purchases in a timely manner, there may be circumstances beyond our control that cause delays in shipping, such as weather conditions, carrier delays, or order processing issues. If your order is delayed for any reason, we will notify you as soon as possible and work with you to resolve the issue.

MISSING OR LOST PACKAGES

In the rare event that your package is lost or missing, please contact us at [email protected], and we will investigate the matter with the carrier. Please note that we are not responsible for packages that are lost or stolen after they have been delivered to your address. However, we will work with you and the carrier to resolve the issue as quickly as possible.

Certainly! We are proud to Offer worldwide shipping on all of our products. Whether you're located in the United States, Europe, Asia, or anywhere else in the world, we are committed to delivering your lighting products to you in a timely and secure manner. Our shipping rates and delivery times vary depending on your location and the shipping option you choose at checkout, but we strive to offer competitive rates and reasonable delivery times no matter where you are located. If you have any questions about shipping to your specific location, please don't hesitate to reach out to us at [email protected] and we will be happy to provide you with more information.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at [email protected].

Thank you for choosing Trendyna.com as your go-to destination for high-quality toys products. We are committed to providing exceptional customer service and support. If you have any questions, concerns, or feedback, please do not hesitate to contact us.

You can reach us via email, phone, or chat:

Email: For general inquiries or support, please email us at [email protected]. We typically respond within 24 hours.

Phone: If you prefer to speak with us directly, please call our customer service team at +44 (786) 873-5680. Our phone lines are open from Monday to Friday, 9:00am to 5:00pm EST.

We value your satisfaction and are committed to resolving any issues or concerns you may have. Please do not hesitate to contact us for assistance.

Returns and Refunds: For information on our return and refund policy, please refer to our Return and Refund Policy page.

Shipping Informations: For information on our shipping policy, please refer to our Shipping Policy page.

Customs and Taxes: For information on customs and taxes, please refer to our Customs and Taxes page.

Frequently Asked Questions: For answers to common questions, please visit our Frequently Asked Questions page.

Thank you for choosing Trendyna.com for all your toys product needs. We look forward to serving you!