Effective date: March 09, 2023
At Trendyna.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Read on to learn more about our return and refund policy.
We accept returns for all products within 30 days of the purchase date. To be eligible for a return, the product must be in its original packaging and in the same condition that you received it. You will be responsible for the cost of shipping the product back to us.
To initiate a return, please contact us at [email protected]. We will provide you with instructions on how to return the product.
Once we receive your returned product, we will inspect it to ensure that it is in its original condition. If the product is in its original condition, we will issue a refund to your original payment method within 5-7 business days.
If the product is not in its original condition, we reserve the right to deny the return and refund.
We do not offer exchanges at this time. If you would like to exchange a product, please initiate a return and place a new order for the desired product.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receiving the product. We will provide you with instructions on how to return the product and issue a replacement or refund.
We do not accept returns for the following items:
- Gift cards
- Downloadable software products
- Personalized or customized products
You will be responsible for paying the shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
At Trendyna.com, we understand that sometimes you may need to cancel an order. We offer a simple and straightforward order cancellation policy. Read on to learn more about our order cancellation policy.
Cancellation by You
If you need to cancel an order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request. If your order has not yet shipped, we can cancel your order and issue a full refund to your original payment method.
If your order has already shipped, we will be unable to cancel your order. You can still return the product once you receive it. Please refer to our return and refund policy for more information.
Cancellation by Us
In rare cases, we may need to cancel an order. This could be due to a variety of reasons, such as a product being out of stock or an error in pricing. If we need to cancel your order, we will contact you as soon as possible to inform you of the cancellation and issue a full refund to your original payment method.
Thank you for reading our return and refund policy. If you have any questions or concerns, please contact us at support[email protected].
Effective date: March 09, 2023
At Trendyna.com, we offer three different shipping options for our customers: free shipping, standard shipping for $7, and fast shipping for $14. Read on to learn more about our shipping policy.
We offer free shipping on all orders. This offer is valid for orders shipped to addresses within the continental United States only. Free shipping orders will be shipped via our standard shipping method and will be delivered within 11-15 business days from the date of shipment.
Our standard shipping rate is $7 for all orders. Standard shipping orders will be delivered within 7-11 business days from the date of shipment.
We also offer a fast shipping option for $14. Fast shipping orders will be delivered within 5-7 business days from the date of shipment.
Order Processing Time
Orders are typically processed and shipped within 1-3 business days of receipt. If you place an order on a weekend or holiday, it will be processed on the next business day.
We use a variety of shipping carriers to deliver your orders, including USPS, UPS, and FedEx. The carrier used to deliver your order will depend on your location and the shipping option you choose.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to track your order on the shipping carrier's website.
At this time, we offer Worldwide shipping.
We make every effort to ship your order as quickly as possible. However, we cannot guarantee delivery times. We are not responsible for any delays in delivery caused by the shipping carrier or customs clearance.
Order Changes and Cancellations
If you need to make changes to your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes to your order once it has been processed.
If you need to cancel your order, please contact us at [email protected] as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.
Thank you for reading our shipping policy. If you have any questions or concerns, please contact us at [email protected].
Thank you for choosing Trendyna.com as your go-to destination for high-quality toys products. We are committed to providing exceptional customer service and support. If you have any questions, concerns, or feedback, please do not hesitate to contact us.
You can reach us via email, phone, or chat:
Email: For general inquiries or support, please email us at [email protected]. We typically respond within 24 hours.
Phone: If you prefer to speak with us directly, please call our customer service team at +44 (786) 873-5680. Our phone lines are open from Monday to Friday, 9:00am to 5:00pm EST.
We value your satisfaction and are committed to resolving any issues or concerns you may have. Please do not hesitate to contact us for assistance.
Returns and Refunds: For information on our return and refund policy, please refer to our Return and Refund Policy page.
Shipping Informations: For information on our shipping policy, please refer to our Shipping Policy page.
Customs and Taxes: For information on customs and taxes, please refer to our Customs and Taxes page.
Frequently Asked Questions: For answers to common questions, please visit our Frequently Asked Questions page.
Thank you for choosing Trendyna.com for all your toys product needs. We look forward to serving you!